This policy describes how MasseurMatch, operated by XRankFlow Media Group LLC, sends emails to users, what categories of email we send, and how you can manage your email preferences or opt out of marketing communications.
1. Types of Emails We Send
Transactional Emails
Transactional emails are sent in direct response to your actions or account status. These include:
- Account registration confirmation and verification.
- Password reset and security notifications.
- Subscription confirmations, payment receipts, and billing notices.
- Profile status updates, moderation notices, and approval decisions.
- Replies to support inquiries you have submitted.
Transactional emails are sent as part of operating the service. You may still receive these even if you have unsubscribed from marketing communications.
Marketing Emails
Marketing emails are sent periodically to users who have opted in. These include:
- Platform announcements and new feature updates.
- Promotional offers for subscriptions or add-ons.
- Wellness industry news and content highlights.
- Tips and guidance for providers on improving their listings.
- Waitlist updates and early-access invitations.
Provider-Specific Emails
Providers may receive platform guidance, performance summaries, and account-specific recommendations related to their listings.
2. How to Unsubscribe from Marketing Emails
You may unsubscribe from marketing emails at any time using one of the following methods:
- Unsubscribe link: Every marketing email includes an unsubscribe link at the bottom. Click it to be removed from the marketing list immediately.
- Email request: Send an email to support@masseurmatch.com with the subject "Unsubscribe" and include the email address you want removed.
- Account settings: Manage your communication preferences in your account settings if available.
Unsubscribe requests are processed within 10 business days in compliance with the CAN-SPAM Act. After unsubscribing, you may still receive transactional or legally required emails.
3. Email Identification
All marketing emails from MasseurMatch will clearly identify the sender as MasseurMatch or XRankFlow Media Group LLC and will include a physical mailing address. Subject lines will accurately represent the content of the message. We will not use deceptive or misleading subject lines.
4. Third-Party Email Processors
We use third-party email service providers to deliver messages. These processors handle your email address and delivery data in accordance with our Privacy Policy and applicable data protection law. We do not sell your email address to third parties.
5. Minors
MasseurMatch does not knowingly collect email addresses from or send marketing emails to individuals under 18 years of age.
6. Changes to This Policy
We may update this policy at any time. Changes will be posted on this page with an updated effective date.
7. Contact
Email preferences: support@masseurmatch.com.
Privacy requests: privacy@masseurmatch.com.
Operator: XRankFlow Media Group LLC — Dover, Delaware, USA.