Trust & safety
Trust should be legible.Not implied.
How MasseurMatch moderates public profiles, handles identity verification, limits trust claims, protects sensitive evidence, and routes safety concerns.
Profile review
Listings are moderated before public publication.
Identity review
Optional identity evidence can create a separate verified signal.
Clear limits
A trust signal is never presented as a broader guarantee than the review supports.
The trust system
Different risks require different controls.
Instead of one vague 'verified' label, MasseurMatch separates profile moderation, photo moderation, identity review, privacy handling, and enforcement.
Profile moderation
Public-facing profile content is reviewed against platform standards before the listing is approved for publication.
Publication control
Photo moderation
Profile photos have their own moderation state. Public cards use approved usable images and fall back to initials rather than substituting stock photography.
Image integrity
Identity verification
Providers can separately submit identity evidence for human review. An approved decision can create the Identity Verified platform signal.
Optional identity signal
Sensitive-file minimization
The current identity workflow deletes the submitted identity file after the reviewer makes a decision instead of retaining the raw evidence indefinitely.
Privacy control
Reporting
Clients and providers have a dedicated route for suspicious listings, unsafe behavior, harassment, or other platform concerns that need review.
Escalation path
Policy enforcement
Content, acceptable-use, prohibited-conduct, and moderation policies define what can remain on the directory and what can be removed or restricted.
Directory integrity
The line we do not cross
Specific review is useful. Broad implied certification is not.
What the platform can say
Exactly which platform review occurred.
- • The profile passed publication review.
- • A visible photo has an approved moderation state.
- • Identity evidence was approved when Identity Verified is shown.
- • A report or moderation decision can be recorded and enforced on-platform.
What those signals do not certify
Professional standing or future behavior outside the review scope.
- • No universal massage-license verification.
- • No criminal or other background investigation.
- • No guarantee of qualifications, insurance, or service claims.
- • No promise of safety, quality, conduct, or session outcome.
From submission to public signal
Trust features are designed as explicit state changes, not marketing adjectives.
Information is submitted
A provider creates or updates the listing, adds photos, or separately submits identity evidence through the appropriate workflow.
Input
The relevant review occurs
Profile content, photos, and identity evidence follow their own moderation or review paths rather than sharing one ambiguous approval state.
Review
The platform records the result
Approved, rejected, visible, or verified states drive what the public site is allowed to show and which signals appear.
State
Concerns can reopen scrutiny
Reports and moderation tools allow the platform to review a listing again when new information or conduct raises a platform concern.
Enforcement
Directory boundary
Trust features support discovery. They do not make MasseurMatch part of the massage session.
Scheduling, session payments, and service arrangements remain directly between the client and the independent provider outside MasseurMatch.
No booking control
MasseurMatch does not schedule the client session or control the independent therapist's calendar.
No client session payment processing
The platform does not collect the client's massage payment or take a commission from the therapist's session revenue.
No employment relationship
Providers listed in the directory are independent professionals responsible for their own services and professional obligations.
Next step
Use the right trust page for the question you actually have.
Read the verification limits, review client safety guidance, or report a concern that needs moderation.