Governing law
Delaware, USA
Legal Center
Updated legal guidance, organized to be easier to read.
This Legal Center organizes MasseurMatch's current policies, user rights, platform boundaries, and contact channels in one place. Everything you need to understand the rules and how to reach the right team is here.
Last reviewed
March 10, 2026
Policies are reviewed and updated periodically to reflect platform changes and applicable legal requirements.
Last updated
March 10, 2026
Covered topics
Terms, privacy, billing & more
Platform model
Directory only, not bookings
Quick answers
The fastest way to understand what the legal package says.
Does MasseurMatch handle bookings or payments between users?
No. The platform is a directory and visibility tool. Direct scheduling, payments, and service arrangements happen outside the platform between the parties involved.
Does MasseurMatch verify every provider license or background?
No. The legal package states that credentials and profile content should not be treated as independently verified unless a listing is expressly marked and explained as verified.
What happens with illegal, sexual, or exploitative content?
The policies apply zero tolerance to sexual solicitation, trafficking, exploitation, illegal conduct, misleading credentials, and unsafe content. Listings can be removed immediately and matters may be escalated.
Where should privacy, billing, DMCA, or legal requests go?
The page routes visitors to the correct mailbox based on the subject they choose, and the contact matrix below lists the correct team and expected response window.
Policy topics
Updated legal topics, grouped by what people usually need.
Each topic below summarizes the current MasseurMatch policy for that area. Where a standalone page exists, you can jump directly to it.
Policy topic
Terms of Use and Platform Boundaries
The 2026 legal package makes clear that MasseurMatch is a directory, not an employer, agency, booking tool, or payment intermediary. Users must be 18+ and use the platform lawfully.
Key points
- The platform does not book appointments, process client-to-provider payments, or guarantee outcomes.
- Users are responsible for their own due diligence before contacting a listed provider.
- Accounts may be suspended or terminated for false information, underage use, or prohibited conduct.
- The terms include broad warranty disclaimers, liability limits, and user indemnification obligations.
Policy topic
Therapist Listings, Advertiser Rules, and Billing
Therapists remain independent providers. They are responsible for their licenses, content accuracy, local-law compliance, and subscription billing obligations.
Key points
- Listing content must stay truthful, current, professional, and legally compliant.
- Subscriptions renew automatically unless canceled before renewal; Stripe handles payment processing.
- Refunds are limited and typically tied to billing errors, legal requirements, or platform-side failures.
- Chargebacks, false claims, or policy violations can lead to suspension or termination without refund.
Policy topic
Privacy, Notice at Collection, and Cookies
The privacy package explains what data is collected, why it is used, how it is shared, and what rights users have under laws such as the TDPSA and CCPA/CPRA.
Key points
- Collected data may include account details, therapist profile data, support messages, subscription status, and limited technical usage data.
- MasseurMatch states that it does not sell personal data and uses processors such as Stripe, Supabase, Vercel, and email vendors for specific platform needs.
- Short-form notices must appear at or before collection points such as account signup, checkout, and support forms.
- Cookie usage is split between strictly necessary cookies and consent-based categories like analytics and functional preferences.
Policy topic
Content Standards, Safety, and Community Enforcement
Content must remain professional, accurate, and lawful. The safety framework covers acceptable use, photo rules, anti-trafficking, complaints, phishing warnings, and non-discrimination.
Key points
- Sexual solicitation, nudity, minors, trafficking, illegal activity, hate speech, and deceptive or unsafe content are prohibited.
- Photos must reflect the real provider or workspace and cannot use stolen images, misleading AI faces, or sexually suggestive imagery.
- Reports may lead to content removal, warnings, suspension, permanent bans, or referrals to law enforcement.
- The legal package commits to an inclusive environment and prohibits discriminatory conduct.
Policy topic
DMCA, Trademarks, and Repeat Infringer Rules
MasseurMatch publishes a formal DMCA process, designates a DMCA contact channel, and reserves the right to act quickly on substantiated intellectual property complaints.
Key points
- DMCA notices must include specific information such as the copyrighted work, the allegedly infringing URL, and a signed good-faith statement.
- The package distinguishes DMCA requests from general legal requests so each can be handled through the proper channel.
- Trademark and copyright complaints may lead to removal or other enforcement measures.
- Repeat intellectual property violations can lead to account termination.
Policy topic
Accessibility, Marketing Consent, and SMS Rules
The legal package pairs accessibility commitments with the consent language required for email and SMS programs.
Key points
- The stated accessibility target is WCAG 2.1 AA, with a process for reporting barriers and tracking remediation.
- Marketing email rules include sender identification, unsubscribe handling, and truthful subject lines.
- Marketing SMS requires express written consent, while transactional messages follow a different rule set.
- Users must have a clear way to opt out, including STOP and HELP style flows for text messaging where applicable.
Policy topic
Governing Law, Disputes, and Formal Legal Process
The package sets Delaware law as the governing framework, requires a first attempt at informal resolution, and explains how arbitration, court exceptions, and formal legal process are handled.
Key points
- Before formal proceedings, users must send a written complaint and allow a good-faith attempt at resolution.
- Many disputes are routed to binding individual arbitration, with class-action and jury-trial waivers in the package.
- Court access is preserved for certain emergency or intellectual-property disputes.
- Formal subpoenas, court orders, and law-enforcement requests must go through the legal process channel.
Supplemental notices
Additional notices covering platform-specific policies and user rights.
Advertiser policy
Advertisers remain independent and are responsible for their own compliance, content, and business results.
Anti-trafficking
The platform maintains zero tolerance for trafficking, coercion, exploitation, or illegal services.
Complaints and compliance
Complaints may require supporting evidence and can result in removal, suspension, or escalation.
Health data disclaimer
MasseurMatch is not a healthcare provider and does not handle protected health information.
Phishing and scam notice
The platform should never ask users for passwords or one-time codes by email or SMS.
Repeat infringer policy
Repeated substantiated IP violations can lead to account termination.
Contact matrix
Choose the right channel before you send a request.
Formal legal process should still be directed through the legal channel. This overview simply makes the routing clearer and easier to understand.
Mailing location
XRankFlow Media Group LLC
Dover, DE, United States
Matter
Response window
Matter
Legal inquiries, subpoenas, law enforcement requests, cease and desist
Response window
5 business days
Matter
DMCA copyright takedowns and counter-notifications
Response window
2 business days
Matter
Privacy rights requests, access, deletion, or correction
Response window
45 days where legally applicable
Matter
Billing disputes, cancellations, and refund requests
Response window
3 business days
Matter
General support, content reports, accessibility, and account issues
Response window
2 business days
Contact the team
Send a legal, privacy, billing, DMCA, or compliance request.
Choose the subject, tell us what you need, and include enough detail for a faster review. The form below asks for your name, email, phone, subject, and message exactly so the request can be routed correctly.
Helpful details to include
- Account email or listing URL if the request is tied to a profile.
- Relevant screenshots, dates, or charge details for billing and content issues.
- The original work URL and the allegedly infringing URL for DMCA-related requests.